***CLASS FULL*** Setting the Tone in High Risk Situations: Crisis Communication for Dispatch Centers

Class Title:

Crisis Communication for Dispatch Centers      

***CLASS FULL***                        

Target Audience:

 Dispatchers, Call Takers, Communication Supervisors

Sponsoring Agency:

Oregon Peace Officers Association and Linn County

Date and Time:

Cost:

$75 OPOA Members

$95 non-OPOA Members (membership included if qualified)

Training Location:

Albany Fire Department

611 Lyon St. 

Albany OR, 97321

Instructors:

Andrea Tobin: Andrea began her career as a dispatcher in 1997 and is currently a Supervisor at Willamette Willamette Valley Communications Center in Salem – Dispatching for Salem, much of Marion County, and Lincoln counties and all of Polk County.  She is also Team lead for their Tactical Dispatch Team and a Tactical Dispatch Instructor.  She is CISD trained, a Trauma Team leader and has attended the FBI Hostage Negotiations Training.  Andrea has completed ICS Training, is currently a Department of Public Safety Standards and Training (DPSST) Instructor and the Oregon APCO Training Committee Co-chair.

Brief Overview:

• Participate meaningfully in a hostage/barricade situation
• Understand tactics and strategies used to create positive behavior change in a barricaded suspect
• Assess and debrief supervisors and or personnel taking over the scene
• Understand the physiological and psychological aspects of a crisis incident.

Contact Information:

Attire:

Business Casual

Lodging Information:

Parking Information:

Supplies Needed: